Refund policy

Five Star Liquor and Wine Refund & Return Policy

At Five Star Liquor and Wine, we strive to provide a top-tier shopping experience for all our customers. Please review our refund and return policy before making a purchase.

Final Sale Policy

  • All online sales are final. We do not accept returns or issue refunds for online purchases unless they returned in person at our physical store:
    📍 861 Wekiva Springs Rd, Longwood, FL 32779

Damaged, Spoiled, or Missing Products

We understand that issues may arise during shipping. If you receive a damaged, spoiled, or incorrect product, please follow these steps:

  1. Report the issue within 72 hours of the delivery date.

  2. Provide clear photos of the damaged or incorrect item along with the outer packaging.

  3. Contact our Customer Experience Team at support@5starliquorandwine.com to initiate a resolution.

Resolution Options:

  • If the product is available, we will provide a replacement.

  • If the product is out of stock, we will issue a full refund.

Opened or consumed products cannot be returned.

Broken Wax Policy

Certain bottles, particularly those sealed with wax, are prone to cracking or slight imperfections during transit.

  • Cracked or chipped wax seals do not qualify for refunds or replacements.

  • If the damage affects the bottle's integrity (e.g., leaking product), please contact us within 72 hours of delivery with photos for review.

In-Store Returns & Exchanges

  • In-person returns or exchanges are allowed at our Longwood, FL store.

  • A receipt or proof of purchase is required for all returns and exchanges.

  • The item must be unopened and in its original condition.

Additional Information

  • Refunds, if approved, will be processed within 3-5 business days to the original payment method.

  • Shipping or delivery fees are non-refundable.

  • Orders that are refused or returned to sender may incur additional return fees.

If you have any questions, please contact our support team at support@5starliquorandwine.com.

Thank you for shopping with Five Star Liquor and Wine! 🍷🥃